How to choose a property management company in Phuket:
owner checklist
Handing your property to a third party is a serious decision. The right choice affects not only your income, but also the safety of your property, its reputation and your peace of mind. This checklist will help you avoid common mistakes, evaluate key criteria and compare management company offers. It also shows where KOYA Company’s service provides clear technological advantages.
1. Transparency of reporting
- Specify the report format: PDF, Excel or real-time online account.
- Check the details: only summary figures or a complete log of document transactions?
- Find out how often updates are provided: monthly, quarterly or in real time.
KOYA Company advantage: 24/7 online account with automatic reports on each transaction and direct access to data on income and expenses.
2. Check-in control and security
- Find out the type of access: physical keys or electronic locks.
- Ask whether guest entry/exit details are maintained and whether they are available to the owner.
- Clarify damage resolution procedures: who documents incidents and how quickly issues are resolved.
The advantage of KOYA Company: innovative smart locks with unique passwords and automatic recording of each entry eliminate fraud and allow complete control over occupancy.
3. Legal terms of the lease
- Check minimum and maximum rental periods and consequences of violations
- Check to see if the agency provides assistance in drawing up contracts taking into account local laws.
- Assess the company's liability for non-compliance.
The advantage of KOYA Company: automated generation of correct offer agreements through a web platform, adapted to the requirements of local legislation without unnecessary complications.
4. Commission and payment transparency
- Compare the base commission and check whether it includes key services (marketing, cleaning, service).
- Find out if there are hidden fees for repairs, maintenance or middlemen.
- Find out how the commission changes as income increases.
The KOYA Company advantage: transparent flat commission of 20% of gross income with no hidden fees or surprise fees.
5. Process automation
- Find out which tasks are automated: pricing, communication with guests, reports.
- Ask about the availability of a CRM or other facility management system.
- Assess how quickly the agency responds to market changes.
The advantage of KOYA Company: a fully automated platform with dynamic pricing, online notifications and data processing without manual intervention from managers.
6. Marketing and attracting guests
- Find out on which sites the property is listed and how price synchronization is ensured.
- Evaluate the quality of the content: professional photos, videos, SEO descriptions. This directly affects occupancy
- Check promotion strategies: paid channels, OTA, social networks.
The advantage of KOYA Company: a single platform for placement on key aggregator sites, automatic updating of tariffs and professional content developed according to the standards of top hotels.
7. Reviews and cases
- Study independent agency reviews and ratings.
- Ask for real case studies of property transformation with figures and supporting evidence.
- Evaluate result guarantees and approaches to increasing income.
Advantage of KOYA Company: documented cases: increase in occupancy up to 78% and increase in income up to +514% thanks to innovative technologies and a transparent management model.
Final grade
For an propertyive assessment, go through each item and give a score from 1 to 5:
Criterion
Points (1-5)
Transparency of reporting
Check-in control
Legal rental conditions
Commission and payments
Process automation
Marketing and guest acquisition
Reviews and cases
Amount: _______ out of 35
If the total is below 25, it is worth continuing the search for a manager.
KOYA Company confidently provides the highest rating in all criteria thanks to innovative smart locks, open online reports, full automation and modern technologies.
If the total is below 25, it is worth continuing the search for a manager.
KOYA Company confidently provides the highest rating in all criteria thanks to innovative smart locks, open online reports, full automation and modern technologies.
- Technologies do not replace people - they free them from routine.
- KOYA Company creates a system where the owner feels control, peace of mind and confidence.
- This is not just a service - it is a new standard of transparency and efficiency in the Phuket market.
- Your facility can work for you today.
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